The 92% Coffee

At The 92% Coffee, we take pride in the quality and care that go into every bag we ship. Because coffee is a perishable food product, our return and refund policy is designed to protect freshness while still supporting our customers.

All Sales Are Final

Due to the nature of our products, all coffee sales are final. We do not accept returns or exchanges on opened or unopened coffee items.

This policy helps us ensure the safety, freshness, and quality of every order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we want to make it right.

Please contact us within 48 hours of delivery at:
📧 info@the92percentcoffeeco.com

Include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

Once reviewed, we will gladly offer a replacement or store credit, depending on the situation.

Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, The 92% Coffee is not responsible for lost or stolen packages.

If your tracking shows an issue, please reach out, and we’ll do our best to assist you with the next steps.

Incorrect Address

Please double-check your shipping address at checkout.

Orders shipped to an incorrect or incomplete address provided by the customer are not eligible for refunds. If a package is returned to us due to an address error, additional shipping fees may apply to resend the order.

Subscriptions

Subscription orders may be paused, skipped, or canceled at any time before the next billing cycle.

Refunds are not available for subscription orders once they have been processed or shipped.

Our Commitment

We believe in transparency, fairness, and respect. If something doesn’t feel right with your order, please reach out — we’re always happy to help within the guidelines of this policy.

Questions?

For any questions regarding returns, refunds, or order concerns, contact us at:
📧 info@the92percentcoffeeco.com

Our Promise

Every bag of 92% Coffee is packed with intention and care. While we can’t accept returns on coffee, we stand behind the quality of what we ship — and we’re committed to making sure you feel supported every step of the way.